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Making a more engaging UK UPA
Having been a vocal critic of the UK UPA in the past (by which I mean the organisation and it’s activities over the past five years not the current or recently past committee), I was really pleased to...
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The Prairie Initiative – A Social Architecture Project for Drupal.org
I’m excited to be making a start on my current contribution to Drupal which to help drive a project code named Prairie. This is a project with two big, ambitious goals: 1. to improve the collaboration...
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Designing for illiteracy – a mass market accessibility challenge
I was in Chicago the other week and out with a friend who has multiple, severe dietary allergies. She can’t eat dairy, eggs, wheat, and a bunch of other stuff. Eating out is a bit of a pain for her...
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UX Survey – what we care about when we’re taking a new job
I’m taking a couple of surveys to explore our priorities and experiences hiring and being hired as UXers. If you’re a UXer: Come tell me what you think about when you think about taking a new job. If...
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Drupal contributor sentiment survey
As you may know, I’m working with the Drupal community on a (voluntary) Social Architecture Project called the Prairie Initiative. We’re looking to tune up Drupal’s collaboration tools so that it’s an...
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Opportunities lost – AlphaGov
I’m sure that many of you will have heard about the very worthy Alpha.gov.uk project, the first prototype of which was released earlier this month. If you’re a user experience practitioner, this...
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Portfolios are silver, LIVE design is gold.
If you’ve spent any time hiring User Experience Designers chances are that they’ve shown you some examples of their work in a portfolio with the following disclaimer: don’t look at the website though,...
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Two new UX Initiatives
Those who don’t follow me on Twitter (don’t worry, I understand. I’d probably unfollow me sometimes too!) may not know about two new UX related initiatives I’m involved in at the moment. Thought you...
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Notes from a very meta workshop on workshop facilitation (UXDO)
A few months ago the wonderful Giles Colborne and I were given an interesting challenge by Sjors Timmer and Matthew Solle who were organising the UXDO event for August. Would we run a session on...
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Prairie Initiative Update at Drupalcon London
The Prairie Initiative – Update View more presentations from leisa reichelt I had the opportunity to attend Drupalcon London this week and to talk some more about the Prairie Initiative – what is is,...
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Customer Experience v User Experience
In the process of writing the book (A Practical Guide to Strategic User Experience, yes, it’s coming, I promise!) I found myself surprisingly flummoxed when it came to writing about Experience Strategy...
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What is a UX Developer and are they really a thing?
I posted a note on Twitter earlier today about a friend of mine who calls himself (at my suggestion, having worked with him and knowing his skill set and interest) a UX Developer. Several people...
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Why most UX is shite
I was invited to speak at the MonkiGras event this week where getting a little sweary and ranty is kind of encouraged (it goes well with the craft beer consumption that is an integral part of the...
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Cognitive Psychology UX Bootcamp Exercise: Killer Tips for writing a better...
I’m writing this post while attending Cognitive Psychology UX Bootcamp. This is an exercise that we’ve been set to do and I’m working with Tara and Jerome of Ribot. This is the incredibly laymans...
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Improving UX and CX through Customer Journey Mapping
Lately I’ve been asking the same set of questions to UX people. How many weeks in the past year did you feel as though you were doing the right kind of work, on the right kind of project. How often do...
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Strategic UX – some recommended reading
I had the honour of doing a short talk about my thoughts on Strategic User Experience at the Content Strategy Meet Up last night and in my presentation I included a list of reading that I’ve found...
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What software do you need to know to get started in UX?
I’ve been asked a few times recently about my opinion on what software people should know if they want to do UX so I thought I’d share my thoughts here. Of course, the first answer is – it depends. It...
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Client/Agency Engagement is F*cked, Waterfall UX Design is a Symptom
Ross Popoff-Walker wrote a properly ranty blog post yesterday entitled ‘UX Design at Digital Agencies is F*cked‘ in which he discussed the typical waterfall methodology utilised by digital agencies...
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If the government can do it…. (a love letter to Gov.uk)
Earlier this month the UK Government Digital Service publicly launched the gov.uk , the ‘single government domain’ or the primary interface for UK Government’s digital interaction with citizens,...
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Design is the easy part…
On approach, I’m warned by most clients that this will be a very tricky design problem, very hard to get right and of course, utterly imperative to the business that we do so. And, at first glance,...
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